A dispute occurs when an account owner contacts their bank to contest a payment to you for a number of possible reasons.
In most cases, you have the ability to challenge a disputed payment, as long as you submit strong evidence to the card issuer that invalidates the dispute claim before the deadline.
As soon as a dispute is active, the only way to overturn it is by submitting evidence in a response. Even in cases where your customer claims to have withdrawn the dispute, you must respond with evidence for the dispute to be closed in your favor. Submitting evidence is what signals to the issuer that you don’t accept the dispute and want to have the funds returned to you.
You can file disputes on your Vonza platform in the following steps:
1. Click on the Settings tab on the left side bar.
2. Click on Disputes.
3. Click on the dispute.
4. Counter dispute or Accept dispute.
5. Submit evidence to counter dispute before deadline.
6. Monitor the status
The various statuses are: Deadline Missed
Needs Response
In Review
Won
Lost
